How to motivate Chinese employees?

CRCC Asia, Bank of China, Active Anglo Chinese Communications and Davica HR gathered [...]

CRCC Asia, Bank of China, Active Anglo Chinese Communications and Davica HR gathered at a China Unbound event to discuss how we can build more successful cross-cultural teams and collaborations. Here are highlights of the event!

 1. When managing a team with Chinese employees, how do we motivate them?

Understanding Chinese business etiquette and ethics is key to successfully managing and motivating Chinese employees. Face is an important social concept in China. “So things like make people feel proud to work for a company so they are respected by their friends and families are important.” Yintong Betser, MD, Active Anglo Chinese Communications explains.

“Also when someone does something wrong, you don’t tell them at the staff meeting, you have a quiet word with them. 

Also try develop a sense of loyalty with your employees, as the Chinese value the personal relationship a lot.”

Claire Martin, Director of Davica HR adds “Very importantly, when you interview a Chinese person, very often the first thing is they say is I love to learn. So provide plenty of learning opportunities is useful.”

2. What motivates UK employees?

Pearce says, “For all of our workforce, whether it is UK or Chinese, we encourage them to make themselves as indispensable as possible for the organisation. Once they get that, they tend not to want to move on so quickly, and not just look for a pay rise.”

“Also try to understand what each individual is looking for – is it learning opportunities? Is it being able to move around? Is it actually that we can sponsor their visa to visit our Venice office once a year?”

Understanding what make each individual happy is the key.

3. We often get asked this, when is a yes really a yes by the Chinese – what are the signs?

Edward Pearce, Director of CRCC Asia says, “If they are really willing to commit what the next step is in a very firm way. Like setting the next dates for meetings or setting dates for contract that are coming to an end. They can still play along of course, but when the date comes and they haven’t been actioned, then you get on your plane, you don’t change your plan.”

A fallacy that a lot of UK companies have is they assume it’s a yes when it’s conducted in a formal business setting

but actually, a yes delivered in the restroom or KTV is more likely to be a yes. The contract signed often has less weight!


To see how we can help you build your China business: Survival BUSINESS phrases – Mandarin Taster, on 25th September at 19.00

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Vocab Builder – Phone Call Survival Phrases

Making Calls 1. Hello, is Tom there? 喂,Tom 在吗? Wei2, [...]
Making Calls
1. Hello, is Tom there? 喂,Tom 在吗?
Wei2, Tom zai4 ma?
2. It’s Anna calling from Apple. 我是 Apple 公司的 Anna。
Wo3 shi4 Apple gong1 si1 de Anna
3. Can you transfer me to Tom. 请转 Tom。
Qing3 zhuan3 Tom.
4. When is he coming back? 他什么时候回来?
Ta1 shen2 me shi2 hou4 hui2 lai2?
5. Please tell him to call me back。 请叫她回我电话。
Qing3 jiao4 ta1 hui2 wo3 dian4 hua4.
6. Can you ask him to call me back when he’s free? 请叫他有空回我电话
Qing3 jiao4 ta you3 kong4 hui2 wo3 dian4 hua4.
Can you ask him to call me back by 11am tomorrow? / ASAP? (Jin4 kuai4 尽快)
Qing3 jiao4 ta 11dian3 qian2 hui2 wo3 dian4 hua4. 请叫他 11 点前回我电话

Receiving Calls

7. Hello, Joanne speaking. 喂, 我是 Joanne.
 Wei2, wo3 shi4 Joanne.
 8. Who’s calling please? 请问您是哪位?
 qing3 wen4 nin2 shi4 na3 wei4?
 9. Please speak slower / louder. 请说慢点/大声点。
 qing3 shuo1 man4 dian3 / da4 sheng1 dian3.
 10. 10. How can I help you? 有什么能帮你?
 you3 shen2 me neng2 bang1 ni3?
 11. Would you like to leave a message? 要留言吗?
 Yao4 liu2 yan2 ma?
 12.  I’ll check if he’s available. 在不在 ——————————————

Let’s Practice!

Making phone calls

Please translate the following:

A: Hello, this is…… Can I speak to Mr Li please?
B: Sure, one moment please.
A: Thank you.

Making phone calls

Please translate the following:

A: Hello, this is…… Can I speak to Mr Li please?
B: Sure, one moment please.
Hi ….., I’m sorry Mr Li is in a meeting now.
A: Are you her secretary? When is he free?
B: After 11am is the best. Would you like to leave a message?
A: Yes, please tell him to call me back by 12 noon/ASAP.
B: No problem.

Receiving phone calls

Please translate the following:

A: Hello, Tom speaking.
B: Hi, This is Mr Li, I’m calling from ABC company.
A: Hello, can you speak slower please?
B: Yes, This is Mr Li, I’m calling from ABC company.
A: Hi, Mr Li. How may I help you?
B: I’d like to come in to meet Mr Chen. Is tomorrow 4pm OK?
A: I’ll check if he’s available…yes, he is available.
B: Great! I’ll see you tomorrow.
A: Thank you. See you tomorrow!

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Vocab Builder – Days, Time, Arranging Plans

Vocab Builder Numbers in Use (1) – Dates KEY PHRASES [...]
Vocab Builder Numbers in Use (1) – Dates
KEY PHRASES
DAY OF WEEK
What day is it today? (today/what day)
Jin1tian1 xing1 qi1 ji3?
Today is Monday. (today/Monday)
Jin1tian1 xing1 qi1 yi1.
Week Xing1 qi1 星期
Monday Xing1 qi1 yi1 星期一
Tuesday Xing1 qi1 er4 星期二
Wednesday Xing1 qi1 san1 星期三
Thursday Xing1 qi1 si4 星期四
Friday Xing1 qi1 wu3 星期五
Saturday Xing1 qi1 liu4 星期六
Sunday Xing1 qi1 ri4 / tian1 星期日/天
KEY PHRASES
DATE
What date is it today? (today/what date)
Jin1tian1 ji3 hao4?
Today is Nov 15 th , 2017 (today/is/2016 year/Nov/15 th)
Jin1 tian1 shi4 2017 nian2, 11 yue4, 15 hao4.
Month Yue4
Jan Yi1 yue4 一月
Feb (to Dec) Er4 yue4 二月
Year Nian2
Year 2017 Er4 ling2 yi1 qi1 nian2 2017 年
Vocab Builder Numbers in Use (2)– Time
KEY PHRASES
TIME
What time is it now? (now/what/time)
Xian4 zai4 ji2 dian3 le?It’s 3 pm now. (now/3 o’clock)
Xian4 zai4 xia4 wu3 san1 dian3 le.
O’clock Dian3
Minutes Fen1
Half (30 mins) past Ban4
A quarter Yi1 ke4 一刻
10 o’clock Shi2 dian3 十点
10:05 Shi2 dian3 ling2 wu3 fen1 十点零五分
Quarter past 10 Shi2 dian3 yi1 ke4 十点一刻
7:50 Cha4 shi2 fen1 ba1 dian3
(lack 10 minutes to 8)
差十分八点
TIME OF DAY Morning zao3 shang4 早上
Afternoon xia4 wu3 下午
Evening wan3 shang4 晚上
TODAY/TOMORROW Today Jin1 tian1 今天
Tomorrow Ming2 tian1 明天
Yesterday Zuo2 tian1 昨天
KEY PHRASES
MAKING PLANS
Numbers in Use (3) – Making Plans
What time do you go to work? (you/what time/go to work)
Ni3 ji2 dian3 shang4ban1?
I go to work at 9.00. (I/9.00 o’clock/meeting)
Wo3 jiu3 dian3 shang4ban1
Are you free tomorrow at 2? (you/tomorrow/2 o’clock/free?)
Ni3 ming2 tian1 liang2 dian3 you3 kong4 ma?
Let’s go have coffee tomorrow. (we/together/drink coffee/suggestion)
Wo3 men2 yi1qi3 he1 ka1fei1 ba.
ACTIVITIES Go to work Shang4 ban1 上班
Finish work Xia4 ban1 下班
Get up Qi3 chuang2 起床
Have Chinese lessons Shang4 zhong1 wen2 ke4 上中文课
Watch movie Kan4 dian4 ying3 看电影
Sleep Shui4 jiao4 睡觉
Have a coffee He1 ka1fei1 喝咖啡
Have a meeting
(work meeting only)
Kai1 hui1 开会
MORE TIME PHRASES This week Zhe4 ge4 xing1 qi1 这个星期
THIS WEEK MONDAY This Monday Zhe4 ge4 xing1 qi1 yi1 这个星期一
Next week Xia4 ge4 xing1 qi1 下个星期
Next Monday Xia4 ge4 xing1 qi1 yi1 下个星期一
Last week Shang4 ge4 xing1 qi1 上个星期
Last Monday Shang4 ge4 xing1 qi1 yi1 上个星期一
THIS MONTH 2ND This month Zhe4 ge4 yue4 这个月
2nd this month Zhe4 ge4 yue4 er4 hao4 这个月二号
Next month Xia4 ge4 yue4 下个月
Last month Shang4 ge4 yue4 上个月
THIS YEAR MARCH This year Jin1 nian2 今年
This year March Jin1 nian2 san1 yue4 今年三月
Next year Ming2 nian2 明年
Last year Qu4 nian2
(or shang4 nian2)
去年
DURATION One day Yi1 tian1 一天
One week Yi1 ge4 xing1qi1 一个星期
Two months Liang3 ge4 yue4 两个月
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Vocab Builder – Physical Traits

Vocab Builder Physical Traits KEY PHRASES She is tall. Ta [...]
Vocab Builder Physical Traits
KEY PHRASES She is tall.
Ta gao1 gao1 de. (她高高的.)
She is tall and skinny.
Ta1 you4 gao1 you4 shou4. 他又高又瘦.
Tall Gao1 gao1 de 高高的
Short Ai3 ai3 de 矮矮的
Fat Pang4 pang4 de 胖胖的
Skinny Shou4 shou4 de 瘦瘦的
KEY PHRASES Her hair is long.
Ta1 de tou2 fa3 chang2 chang2 de. (她的头发长长的.)
She has long hair.
Ta1 you3 chang2 chang2 de tou2 fa3. (她有长长的头发.)
She has big eyes.
Ta1 you3 da4 da4 de yan3jing1. (她有大大的眼睛)
Her eyes are big and blue.
Ta1 de yan3jing1 you4 da4 you4 lan2. (她的眼睛又大又蓝)
Long Chang2 chang2 de 长长的
Short Duan3 duan3 de 短短的
Curly Juan4 juan4 de 卷卷的
Straight Zhi2 zhi2 de 直直的
Blond Jin1 se4 de 金色的
Black Hei1 se4 de 黑色的
Big Da4 da4 de 大大的
Small Xiao3 xiao3 de 小小的
Blue Lan2 se4 de 蓝色的
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Vocab Builder – Action Verbs

Vocab Builder ACTION VERBS KEY PHRASES I want to go. [...]
Vocab Builder ACTION VERBS
KEY PHRASES I want to go.
Wo3 xiang3 qu4. (我想去)
Don’t go.
Bu4yao4 qu4. (不要去)
I need to go.
Wo3 yao4 qu4. (我要去)
Didn’t go.
Mei2you3 qu4. (没有去)
I can go.
Wo3 ke3yi3 qu4 . (我可以去)
Have been (as in gone, Present Perfect Tense of go).
Qu4 guo4. 去过
I can’t go.
Wo3 bu4 ke3yi3 qu4
(我不可以去)
Haven’t been (as in gone)
Mei2 (you3) qu4 guo4.
没(有)去过
VOCAB Go Qu4
Return Hui2 (Qu4) 回(去)
Say shuo1
Write Xie3
Listen Ting1
Read (book, newspaper) Du2
Look Kan4
Sit Zuo4
Laugh Xiao4
Cry Ku1
Play Wan2
Do Zuo4
Buy Mai3
Sell Mai4
Help Bang1
Give Gei3
Wait Deng3
Try Shi4
Remember Ji4de2 记得
Forgot Wang4 ji4 忘记
Cook Zuo4 fan4 做饭
Watch movie Kan4 dian4 ying3 看电影
Sing Chang4 ge1 唱歌
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