CRCC Asia, Bank of China, Active Anglo Chinese Communications and Davica HR gathered at a China Unbound event to discuss how we can build more successful cross-cultural teams and collaborations. Here are highlights of the event!
1. When managing a team with Chinese employees, how do we motivate them?
Understanding Chinese business etiquette and ethics is key to successfully managing and motivating Chinese employees. Face is an important social concept in China. “So things like make people feel proud to work for a company so they are respected by their friends and families are important.” Yintong Betser, MD, Active Anglo Chinese Communications explains.
“Also when someone does something wrong, you don’t tell them at the staff meeting, you have a quiet word with them.
Also try develop a sense of loyalty with your employees, as the Chinese value the personal relationship a lot.”
Claire Martin, Director of Davica HR adds “Very importantly, when you interview a Chinese person, very often the first thing is they say is I love to learn. So provide plenty of learning opportunities is useful.”
2. What motivates UK employees?
Pearce says, “For all of our workforce, whether it is UK or Chinese, we encourage them to make themselves as indispensable as possible for the organisation. Once they get that, they tend not to want to move on so quickly, and not just look for a pay rise.”
“Also try to understand what each individual is looking for – is it learning opportunities? Is it being able to move around? Is it actually that we can sponsor their visa to visit our Venice office once a year?”
Understanding what make each individual happy is the key.
3. We often get asked this, when is a yes really a yes by the Chinese – what are the signs?
Edward Pearce, Director of CRCC Asia says, “If they are really willing to commit what the next step is in a very firm way. Like setting the next dates for meetings or setting dates for contract that are coming to an end. They can still play along of course, but when the date comes and they haven’t been actioned, then you get on your plane, you don’t change your plan.”
A fallacy that a lot of UK companies have is they assume it’s a yes when it’s conducted in a formal business setting
but actually, a yes delivered in the restroom or KTV is more likely to be a yes. The contract signed often has less weight!
To see how we can help you build your China business: Survival BUSINESS phrases – Mandarin Taster, on 25th September at 19.00.